Support
Customer Support
Congratulations! We appreciate your choice of our products and are here to help you with any questions you may have.
Before contacting support
To get help as quickly as possible, please follow these simple steps:
- Read the documentation: Make sure you read the plugin’s detailed documentation. Your question may already be answered there.
- Check the FAQ: We’ve compiled answers to the most common questions on the plugin’s page on CodeCanyon.
- Update everything: Make sure you have the latest versions of WordPress, WooCommerce, and our plugin. Outdated software is the most common cause of problems.
Our official support channel
You can contact us through the official plugin page on CodeCanyon.
How to create a support request:
- Log in to your CodeCanyon/ThemeForest account.
- Go to the “Downloads” page in your profile.
- Find our plugin in your shopping list.
- Click on the “Support” button next to the plugin name.
Or go to the plugin page and leave a comment in the “Comments” or “Support” tab.
Direct link to our profile: WEB-WORKSHOP
Our official product pages
You can also send a request on our official product pages.
What should you include in your application?
To help us help you quickly, please provide as much information as possible:
- Plugin name and version.
- A detailed description of the problem: what exactly is not working and what you expected to see.
- Steps to follow to reproduce the problem.
- Highly recommended: Screenshots or a short video demonstrating the problem.
- Your site URL (if the problem is on the frontend).
Business hours and response time
Our support team is available Monday through Friday. We aim to respond to all inquiries within 24-48 business hours.
Thank you for your understanding and cooperation!